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All bookings will incur a £150 consultation fee, which is redeemable against the cost of treatment.
Appointments cancelled or rescheduled with less than 48 hours’ notice will incur a fee of £150, regardless of the reason behind it. This fee goes towards paying for our premises and staff when a treatment room is not being utilised but has been booked.
Following a consultation appointment, if you choose to undergo treatment within three months of the original consultation, the £150 is redeemable against the cost of treatment.
If you arrive more than 10 minutes late for your appointment, we reserve the right to cancel the appointment and retain the fee of £150 to avoid unfair impact on our other patients.
Certain services - such as Sculptra®, Lanluma® and Desirial® - will require payment in full prior to booking.
Packages, once commenced and the first service is taken, are strictly non-refundable. If a package is cancelled prior to commencement, the cancellation must be received within 48 hours of the first appointment, otherwise a cancellation fee of £150 will be incurred.
Botulinum toxin review appointments must be taken within four weeks of the original appointment. Any other timescale must be agreed with the clinic by prior arrangement.
Payment rendered is for the services performed only and no guarantee is given regarding any specific outcomes.
New patients are seen for consultation and assessment. In order to comply with General Medical Council guidelines, in exceptional circumstances, certain treatments may be carried out on the day of consultation at the agreement of the patient and clinician. More invasive treatments must be scheduled for an appointment at a later date. There is an option for an online consultation should you be travelling a long distance.
Treatment is granted at the discretion of the clinician. No guarantee is given that treatment will be provided for a service booked online as it may be unsuitable.
Your card details will be securely stored on our payment system for your convenience. This information can be removed at any time upon on request.
Please click here to read our full terms & conditions. https://thelovelyclinic.co.uk/terms-conditions/
