This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, may be processed by us. Please read the following sections carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting www.thelovelyclinic.co.uk you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 2018, the Data Controller is The Lovely Clinic, 8 Beauchamp Place, London, SW3 1NQ.
1. Introduction & General Terms
This policy not only relates to any personal information you provide to our site; it also relates to our use of any personal information you provide to us via phone or text, by email, in letters, our social media or other correspondence.
The Lovely Clinic is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 2018 (these laws are referred to collectively in this policy as the “data protection laws”).
Our site may, from time to time, contain hyperlinks to and from websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review their website privacy policies before you submit any personal data. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting their websites. We do not accept any responsibility or liability for the privacy practices of third party websites, and your use of such websites is entirely at your own risk.
2. Who are we?
The Lovely Clinic provides medical services. We are primarily located in the UK. When we refer to “we”’, “us” or “our”, we are referring to The Lovely Clinic.
3. What information will The Lovely Clinic collect about me?
We may collect and process the following data about you:
Information you give us. You may give us personal information when you participate in, access or sign up to any of our products, services, activities, visit our website and/or complete any of our online forms, or by corresponding with us by phone, email or otherwise. This can consist of information such as your name, email address, postal address, landline telephone or mobile number and date of birth, depending on the activity involved.
Information we collect about you. With regards to each of your visits to our website, we may automatically collect the following information:
4. How will The Lovely Clinic use the information it collects about me?
We will use your personal information for a number of purposes including the following:
Where we propose using your personal information for any other uses, we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
5. When will The Lovely Clinic contact me?
We may contact you:
6. Will The Lovely Clinic share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section.
We may share your personal information with other members of our group, which means our subsidiaries and our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
In addition, sometimes we share your information with selected third parties as follows:
We may disclose your personal information to third parties:
7. Offensive or inappropriate content on The Lovely Clinic website
If you post or send offensive, inappropriate or objectionable content anywhere on or to our website, or otherwise engage in any disruptive behaviour with regards to any of our services, we may use your personal information to stop such behaviour.
Where The Lovely Clinic reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, school, email/internet provider or law enforcement agencies about the content and your behaviour.
8. Where we store your personal data
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy, though we must state that, unfortunately, the transmission of information via the internet can never be guaranteed as being completely secure. Therefore, although we will always do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission therefore is entirely at your own risk. However, once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access to it all.
9. What if I am a user aged 16 or under?
If you are aged 16 or under, you will need to get your parent/guardian’s permission before you provide any personal information to us. Users of this nature and without this consent are not allowed to provide us with personal information.
10. Can I find out what personal information The Lovely Clinic holds about me?
Yes, you can. Under the Data Protection Act 2018, you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.
Please address any requests or any questions about our policy to The Lovely Clinic, 8 Beauchamp Place, London, SW3 1NQ.
