ACCESSIBILITY POLICY

Accessibility is the word used to describe whether a product (for example, a website, mobile site, digital TV interface or application) can be used by people of all abilities and disabilities. For instance, a website is accessible if all people, including disabled and elderly people, can use it.

At The Lovely Clinic, we aim to ensure that our website is informative and entertaining to use, as well as being accessible – this is called usability. On a website, accessibility depends on how a person’s disability affects the way they perceive information on a page and how they navigate within and between pages.

Elements that affect accessibility include:

  • For people who can’t see very well: the colours and the contrast between colours; the size of text; the choice of fonts
  • For people who are blind: how a screen reader interprets the elements on a page (for example, alt tags for images, and title tags for links); the inclusion of audio description for video content
  • For people who can’t hear very well: how any audio visual content is represented graphically (for example, subtitles and/or signing)
  • For people who find a keyboard or mouse hard to use: the ease with which someone can navigate to various parts of the page (for instance, by tabbing)
  • For people who find words difficult: the length of sentences and paragraphs; the complexity of the vocabulary; the choice of fonts and size of text; the opportunity to have text read out loud.

At The Lovely Clinic, our accessibility policy takes into account these factors wherever possible. The internet can be a great enabler and source of freedom for disabled users. As such, the value of The Lovely Clinic (and the wider web) to our disabled and ageing audiences depends on its accessibility.

This is an area of importance for The Lovely Clinic. In keeping with our obligations under the Equality Act, we are committed to ensuring that The Lovely Clinic’s digital services are as accessible to disabled and elderly people as reasonably possible.

We aim for a consistently high level of usability for our entire audience, following best-practice accessibility guidelines. When a website is correctly designed, developed and edited, all users have equal access to the site’s information, functionality and benefits. The Lovely Clinic aims to make our website accessible and usable for people of all abilities and disabilities, including older audiences, and those with visual, hearing, cognitive or motor impairments.

Many people use assistive technologies to allow them, for example, to view websites in easier-to-read colours, with larger fonts or as spoken text, or to navigate around a site using the keyboard only. As these assistive technologies become more available and sophisticated, The Lovely Clinic wants to ensure that our website continues to work well with them to deliver a good experience for all our users.

In instances where the specific accessibility needs of some disabled user groups require The Lovely Clinic to create new or repurposed editorial content, we will do this, wherever appropriate, so that we become more inclusive to a wider online audience.

The web content accessibility guidelines (WCAG) 2.0 also drive our approach to website accessibility as found at this link www.w3.org

Other helpful information can be found on the W3C website. WC3 stands for the World Wide Web Consortium. It is an international community that develops open standards to ensure the long-term growth of the Web and can be found at the following link www.w3.org

We also recommend that our website users visit the BBC accessibility web page. You will find a lot of useful information on how to improve your online experience at www.bbc.co.uk/accessibility

We welcome feedback from our users: please contact hello@thelovelyclinic.co.uk with any helpful comments and criticisms. We will use this information to help us to improve the accessibility of our website to all users, including disabled and elderly people.

The website and social media streams of The Lovely Clinic and all of their contents, features, and functionality are owned by Tonks Medical Limited and are protected by United Kingdom and international copyright, trademark and other intellectual property rights laws.

These terms of use grant you a personal, non-exclusive, non-transferable, revocable license to access and use the website or social media stream.

You may access the material on the website only for your own personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our website or social media streams except as incidental to normal web browsing such as the making of temporary copies in the cache of your internet browser, and for features of the sites which enable sharing via email, social media or other platforms expressly enabled by the websites.

You must not; modify copies of any materials from the website; use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text; delete or alter any copyright, trademark or other proprietary rights notices from copies or materials from the website. Any use of the website or social media streams not expressly permitted by these Terms & Conditions is a breach of these Terms of Use and may violate copyright, trademark and other laws.

We may revise these terms from time to time. Your continued use of the website will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce these changes in the Terms & Conditions or on other key pages on our website. You are therefore advised to reread this statement on a regular basis.

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Please note the following points before proceeding to the booking site:

 

  • For new patients making their first booking please note that your card will be charged £150 for the initial consultation fee to be processed.
  • For more information about our specific treatment charges please see our pricing guide or get in touch.
  • Following a consultation appointment, if you choose to undergo treatment within three months of the original consultation, the £150 consultation fee is redeemable against the cost of treatment and will be held on your patient account.

  • For our existing patients, your card details will be captured at the point of booking and are held on your patient file but no charges will be applied except in the event of a late-cancellation or no-show (see below).
  • The Lovely Clinic’s Cancellation & Rescheduling Policy applies to all appointments which are cancelled or rescheduled with less than 48 hours notice. All such cancellations or rescheduling will incur a cancellation fee of £150. This charge will be levied against the card details taken at the time of booking and no further appointments will be arranged until the cancellation charge has been settled.
  • If you arrive more than 10 minutes late for your appointment, we reserve the right to cancel the appointment and charge the late-cancellation fee of £150 to avoid unfair impact on our other patients.

  • Certain services - such as Sculptra®, Lanluma® and Desirial® - will require payment in full prior to booking.

  • Packages, once commenced and the first service is taken, are strictly non-refundable. If a package is cancelled prior to commencement, the cancellation must be received within 48 hours of the first appointment, otherwise a cancellation fee of £150 will be incurred.

  • Botulinum toxin review appointments must be taken within four weeks of the original appointment. Any other timescale must be agreed with the clinic by prior arrangement.

  • Payment rendered is for the services performed only and no guarantee is given regarding any specific outcomes.

  • New patients are seen for consultation and assessment. In order to comply with General Medical Council guidelines, in exceptional circumstances, certain treatments may be carried out on the day of consultation at the agreement of the patient and clinician. More invasive treatments must be scheduled for an appointment at a later date. There is an option for an online consultation should you be travelling a long distance.

  • Treatment is granted at the discretion of the clinician. No guarantee is given that treatment will be provided for a service booked online as it may be unsuitable.

  • Your card details will be securely stored on our payment system for your convenience. This information can be removed at any time upon on request.

  • Please click here to read our full terms & conditions. https://thelovelyclinic.co.uk/terms-conditions/