COOKIE POLICY

Most websites you visit will use cookies in order to improve your user experience, by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Most cookies are harmless and are purely designed and installed to help your online experience.

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless, if you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functionality for those websites where you do this.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it, or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device, then you can do this through your browser settings; the Help function within your browser should tell you how to do this.

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is also unique to each of your web browsers. The cookie will contain anonymous information, such as a unique identifier and the site name and some digits and numbers.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site, and this can lead to slower page load times.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

First party cookies are set by the website you are visiting, and they can only be read by that site. Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, like many other website owners, we use an analytics tool from Google, which allows us to view general information about how users interact with our website. We use this information to improve the online experience for our website visitors.

The website you are visiting may also contain content embedded from external social media websites and these sites may also set their own cookies. We plan to introduce various social media onto our website – such as, for example; YouTube, Facebook, LinkedIn, Pinterest, Google + and Twitter – in future. Their respective use of cookies will not affect you unless you click on their respective icons/links.

The website you are visiting may also have links to other third party websites. We may introduce links on our page to other websites. Please note that our cookies policy only relates to the cookies that are found on our website, and that the management of other websites is outside of our control. However, we will make reasonable attempts to ensure that we are not directing you to visit websites that might use cookies in a disreputable fashion. It is your responsibility to read the cookies policy for every website you visit if you wish to understand how each intends to use them.

Some websites also use cookies to enable them to target advertising or marketing messages based, for example, on your location and/or browsing habits. We do not use these types of cookies on our website.

Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies are saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session.

The Information Commissioner’s Office is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. If you are interested in finding out more about guidance and best practice with regards to the use of cookies on websites, please visit their website at www.ico.org.uk

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to manage cookies for a wide variety of desktop browsers.

We also recommend that our website users visit the BBC cookies web page. You will find a lot of useful information at www.bbc.co.uk/privacy/cookies

We welcome feedback from our users: please contact hello@thelovelyclinic.co.uk with any helpful comments and criticisms. We will use this information to help us to improve the way we use cookies on our website for the benefit of all users.

 
 
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Please note the following points before proceeding to the booking site:

 

  • For new patients making their first booking please note that your card will be charged £150 for the initial consultation fee to be processed.
  • For more information about our specific treatment charges please see our pricing guide or get in touch.
  • Following a consultation appointment, if you choose to undergo treatment within three months of the original consultation, the £150 consultation fee is redeemable against the cost of treatment and will be held on your patient account.

  • For our existing patients, your card details will be captured at the point of booking and are held on your patient file but no charges will be applied except in the event of a late-cancellation or no-show (see below).
  • The Lovely Clinic’s Cancellation & Rescheduling Policy applies to all appointments which are cancelled or rescheduled with less than 48 hours notice. All such cancellations or rescheduling will incur a cancellation fee of £150. This charge will be levied against the card details taken at the time of booking and no further appointments will be arranged until the cancellation charge has been settled.
  • If you arrive more than 10 minutes late for your appointment, we reserve the right to cancel the appointment and charge the late-cancellation fee of £150 to avoid unfair impact on our other patients.

  • Certain services - such as Sculptra®, Lanluma® and Desirial® - will require payment in full prior to booking.

  • Packages, once commenced and the first service is taken, are strictly non-refundable. If a package is cancelled prior to commencement, the cancellation must be received within 48 hours of the first appointment, otherwise a cancellation fee of £150 will be incurred.

  • Botulinum toxin review appointments must be taken within four weeks of the original appointment. Any other timescale must be agreed with the clinic by prior arrangement.

  • Payment rendered is for the services performed only and no guarantee is given regarding any specific outcomes.

  • New patients are seen for consultation and assessment. In order to comply with General Medical Council guidelines, in exceptional circumstances, certain treatments may be carried out on the day of consultation at the agreement of the patient and clinician. More invasive treatments must be scheduled for an appointment at a later date. There is an option for an online consultation should you be travelling a long distance.

  • Treatment is granted at the discretion of the clinician. No guarantee is given that treatment will be provided for a service booked online as it may be unsuitable.

  • Your card details will be securely stored on our payment system for your convenience. This information can be removed at any time upon on request.

  • Please click here to read our full terms & conditions. https://thelovelyclinic.co.uk/terms-conditions/